2016-12-09

FAQ

Please read the following FAQs and if there are any questions, feel free to ask us anything!

Important Notice!

We have recently been receiving inquiries that our e-mails have not been reaching you. There may be cases that you or your ISP may be using a “spam” filter that inadvertently blocks the email sent from our address.

We at Tokyo Great Running Tour reply to your inquiries within two business days. If you experience any delay or have not received any reply, please check your spam folder first. If you still can not find our e-mail, could you kindly let us know and we will get back to you as soon as possible. Thank you !

Tel: +81-(0)3-4590-2995
Fax: +81-(0)3-6699-5544
info@tokyorunning.jp

Q1. Do I need to make a reservation?

Yes. Prior reservation is required. Since there are certain preparations, booking 2 days in advance is highly recommended.

Q2. What should I wear?

Be sure to wear something comfortable and sporty and put on running shoes.

Q3. What Should I bring?

We recommend you to bring a towel. On a sunny day, please also bring your cap or hat.

Q4. Do you have a shower facility?

Yes. You can use it after the tour. Towel is not provided so please bring your own towel.

Q5. Is there any age limit?

No specific limit but guests must be fit enough to jog 10 km in slow pace.

Q6. How is the pace?

Our tours are 10 to 15 km routes at a casual, conversational pace with many stops along the way. We are not doing a race or game. All runners are big welcomed!

Q7. In case of rain, how do you decide whether or not to run the tour? How can you inform me?

The tour will be cancelled if the previous day’s weather forecast says the chance of rain is more than 60%. We will inform you to your contact by email if you don’t have an internet access, we will call to your mobile phone or the hotel you are staying.

Q8. How and who should I contact if I need to cancel the tour?

Some people might be waiting at the waiting list, so please give us e-mail in advance. if you cancel the tour on the day, please call to 4590-2995.

**Contact info for inquiries

E-mail:
info@tokyorunning.jp
Tel:
+81-(0)3-4590-2995
Fax:
+81-(0)3-6699-5544